Cookie Policy
Last Updated: February 2025
At relaygridcom.com, we use tracking technologies to help our platform work smoothly and to understand how people interact with our services. This policy explains what these technologies are, why we use them, and how you can control your preferences.
When you visit our site, small text files get stored on your device. They help us remember your settings and improve your experience. Some are necessary for basic functions, while others help us analyze usage patterns and optimize our trading liquidity services.
What Are Tracking Technologies?
Tracking technologies are tools that store and retrieve information from your device when you visit websites. The most common type is what people call cookies—small data files that contain a unique identifier.
But there are other technologies too. Web beacons (sometimes called pixel tags) are tiny invisible images embedded in pages or emails. Local storage allows websites to save data directly in your browser. These tools work together to create a functional web experience.
When you first visit relaygridcom.com, our system creates an identifier for your browser session. This lets us recognize you as you move through different pages without making you log in repeatedly. Pretty basic stuff, but it matters for usability.
How We Use These Technologies
We use tracking technologies for several reasons. Some are technical requirements—without them, certain features simply won't work. Others help us understand what's working well and what needs improvement.
Essential Operations
These keep the site functioning. They manage your login session, remember your language preference, and ensure secure connections. You can't opt out of these because they're necessary for basic service delivery.
Functional Enhancements
These remember your choices and settings. Things like your preferred currency display, chart configurations, or notification preferences. They make your experience more personalized without tracking you across the web.
Performance Analysis
We collect data about how people use our platform—which pages get visited most, where users spend time, what features get ignored. This helps us make informed decisions about improvements and identify technical issues.
Market Communications
These track interaction with our educational content and service information. They help us understand which topics resonate with our audience and how effectively we're communicating about trading liquidity concepts.
Specific Technologies We Deploy
Here's a breakdown of the actual tracking tools you'll encounter on our platform. Some persist for months, others disappear when you close your browser.
| Name | Purpose | Duration | Category |
|---|---|---|---|
| session_id | Maintains your login state and session continuity | Session only | Essential |
| user_prefs | Stores your interface preferences and settings | 12 months | Functional |
| analytics_token | Tracks page views and navigation patterns | 24 months | Performance |
| lang_choice | Remembers your language selection | 6 months | Functional |
| marketing_consent | Records your communication preferences | 18 months | Marketing |
| security_check | Prevents unauthorized access attempts | Session only | Essential |
Managing Your Preferences
You have control over how tracking technologies work on your device. Most browsers let you block or delete these files, though doing so might affect how our platform functions.
Each browser handles this differently. Here's how to access controls in the most common ones:
Keep in mind that blocking all tracking technologies will prevent you from logging into your account and using personalized features. Some parts of the platform won't work correctly without session management.
Third-Party Technologies
We use some services from external providers. These companies may set their own tracking files when you visit our site.
For example, our analytics provider helps us understand traffic patterns and user behavior. They operate under their own privacy policies, which we've reviewed to ensure they meet reasonable standards for data handling.
We don't control these third-party technologies directly, but we've limited our partnerships to reputable providers who offer clear information about their practices. If you block third-party trackers through your browser, these services won't function.
Data Retention Practices
Different tracking technologies have different lifespans. Session-based files disappear when you close your browser. Others stick around for months or years, depending on their purpose.
We regularly review stored data and delete information that's no longer needed. Performance analytics get aggregated and anonymized after 90 days. Functional preferences remain until you change them or clear your browser data.
If you create an account with us, some preferences get tied to your account rather than your browser. This means your settings follow you across devices when you log in.
Updates to This Policy
We occasionally update this policy to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify active users through their registered email addresses.
The "Last Updated" date at the top shows when we most recently revised this document. We recommend checking back periodically if you want to stay informed about how we handle tracking technologies.
Continued use of relaygridcom.com after policy changes indicates acceptance of the updated terms. If you disagree with changes, you can discontinue using our services and delete your account through your profile settings.
Questions About Our Tracking Practices?
If you need clarification about how we use tracking technologies or want to exercise your rights regarding data collection, our team can help.
- Email: help@relaygridcom.com
- Phone: +82 63 287 7004
- Address: 33 Gangsong-ro, Ilsandong-gu, Goyang-si, Gyeonggi-do, South Korea
We typically respond to inquiries within 2-3 business days. For complex technical questions, response times may be longer.